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AI-Powered Inquiry Routing System

An end-to-end automation that reads every incoming inquiry, categorizes it, routes it to the right specialist, logs it in a live CRM, and replies to the client, all before a human touches it.

n8n automation canvas showing the full inquiry routing workflow
Notion dashboard showing client inquiries organized by status and assignee
Notion record and Slack notification for a new inquiry
Personalized confirmation email automatically sent to the client

The Challenge

Inquiries were arriving through a single web form with no way to tell one request from another: a social media lead looked the same as an SEO lead or a content-writing request. Nothing categorized them, nothing assigned them to the right person, and nothing reminded the team when a request sat unanswered. Response times depended entirely on someone remembering to check the form.

What I Built

An AI-powered inquiry management system that automates intake, categorization, team routing, client communication, and follow-up tracking in one connected workflow. The moment a request comes in, it's read, understood, and acted on, no manual triage required.

Inquiry submitted through the client intake form
AI reads the request and identifies what service it's for
Switch logic routes it to the matching team + channel (SMM, SEO, Web, Content, Email)
Record created in Notion with an AI-written summary, and the right Slack channel is notified
Personalized confirmation email sent back to the client automatically
Unanswered inquiries are automatically flagged and escalated

Why It Matters

This isn't just a notification bot. It's a full front door for the business. Every inquiry gets read, categorized, and handed to the right person automatically, with a paper trail in Notion and a client-facing reply that goes out within minutes instead of hours. Nothing depends on someone remembering to check a form.

Let's Talk

Want inquiries handled like this?

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